Hello Ada,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Ada,

Thank you for the credentials.

This happens only if you copied the wrong credentials from Azure into Amelia.

1. Go to Amelia Settings/Integrations/Outlook Calendar, and verify that the Redirect URI is this: https://yourwebsite.com/wp-admin/ (please note that you have to replace "yourwebsite.com" with your actual website's URL, and make sure to close "wp-admin" with /)

2. Access Azure, go to "Azure Active Directory/App Registrations", and delete the existing App Registration.

3. Click on "New Registration". In the “Who can use this application or access this API?” check the option “Accounts in any organizational directory (Any Azure AD directory – Multitenant) and personal Microsoft accounts (e.g. Skype, Xbox)”

4. Below that, under Redirect URI, paste your redirect URI from Amelia: https://yourwebsite.com/wp-admin/ and click on "Register"

5. Copy the "Application (client) ID" and paste it into Amelia Settings/Integrations/Outlook Calendar:

6. On the left-hand side menu, access "Certificates & Secrets” and click on the “New Client Secret”

7. When you add the description ("Amelia" for example), select the expiration to be the longest possible choice (I believe 24 months is currently the longest option), and click on "Add".

8. Copy the "Value" field:

And paste it into Amelia Settings/Integrations/Outlook Calendar:

That should be it. Go to Amelia/Employees, and if the employee is still connected to the non-existing calendar, click on "Sign out of Outlook", delete all cache from your website, and then try again.

Hello Ada,

Thank you for clearing that up.

Can you please provide me with the URL and credentials of the phpMyAdmin access, and I will assist you with this issue?

Looking forward to your reply.

Hello Ada,

Can you please test it out now and let me know if it works or not?

Looking forward to your reply.

Hello Ada,

Do I have your permission to create an employee and test it out with that employee and provide you with an update afterward?

Looking forward to your reply.

Hello Ada,

Thank you for your permission, I created a busy event in Outlook calendar and that date was blocked for booking in  Amelia.

Can you please test it out now and let me know if it works or not?

Looking forward to your reply.

Hello Ada,

Thank you for the update.

Since I cannot replicate this issue, could you provide me with the screen recording of this issue?

Looking forward to your reply.