We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi I bought the basic version of your plugin, but I have a problem updating the plugin.
When I update, the system returns this message to me:
"There was an error updating Amelia: License activation is required to receive automatic updates. Please visit Settings to activate Amelia."
Clicking on the settings opens the amelia plugin in the settings section which tells me this:
"Your purchase code has been hidden for security reasons. You can find it on your store page store.tms-plugins.com"
I am attaching the two images.
How could I solve?
Thank you