We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi
I cannot see the option to display any employee in the new booking form?
I understand you can choose to make it not mandatory but customers dont immediately see this and feel forced to picking an employee which then might not be available for their time slot.
Hello Francesca,
Thank you for reaching out to us.
We have disabled that option of the 2.0 booking form, but you could simply disable the display of the "employee" field on the front-end.
Please let me know if that worked for you.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi,
No that wouldnt work, alot of customers pick their employee and some dont, but disabling that option has made it very confusing and the form unusable for us and customers think they now have to pick one and they dont want to, they just want to pick the time.
Hello Francesca,
The reason why the "Any employee" option has been disabled is because, now, the employee is not chosen until the time slot is chosen so that there are more time slots available for the customer to choose.
Please let us know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi
On booking form 2.0 the employee pick is before the time slot pick not after?
Hello Francesca,
On the 2.0 booking form, the employee is chosen once the time slot has been selected, that way, more time slots are displayed as available on the front-end.
Hope this helps you.
Please let us know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I must have the wrong form then as mine says
service
employee
then once you pick them it takes you to the time slots?
Hello Francesca,
My apologies for the misunderstanding, I thought that we were talking about employee choice when there is no "Employee" field on the booking form.
You are right about that, when there is an employee field on the front-end, the employee choice is before the time slot selection.
Hope this helps you.
Please let us know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables