I'm afraid that we didn't quite get how the issue look like exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? Or a short one minute video maybe?
In Amelia Settings/Notifications I used the following details:
But I'm not able to send emails, I tried both with the notification test and with a real case scenario (dropped the price to 0€ and booked an appointment)
The 500 Internal Server Error is a server-side error, meaning the problem probably isn't with your computer, Internet connection or plug-ins but instead is a problem with the website's server.
Can you please investigate your server log and see if there is some errors in console and network? And if there are please send a couple of screenshots so that we can take a look.
Also please check once more if the password that you have set up is correct.
That is strange beacuse most people in the world use that port. Can they unblock it?
You can use 465 SSL also but if that doesn't work they need to enable the 587 port.
SMTP Host – smtp.gmail.com
SMTP Port – 465
SMTP Secure – SSL
SMTP Username – Your Gmail address
SMTP Password – Your App password (details about setting up an app password can be found in the yellow notice section below)
The most commonly used SMTP Ports are 465 and 587. Port 465 uses “SSL” as SMTP Secure, while port 587 uses “TLS” as SMTP Secure. Make sure to check what the correct SMTP settings are for your mailing provider.
Hello,
Every time I try to send a test email through the notification panel I get a 'email not sent', and it gives me a 500 internal server error.
I tried both with an OVH mail with simple user-pass and with a Google gmail, creating an app pass following your docs.
This morning was working as it should, with the OVH mail. I don't think I changed anything related. Any suggestions?
Thanks
With a mail by Google Workspace I get the following 500 internal server error message:
message"SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting"Hello Paolo,
I'm afraid that we didn't quite get how the issue look like exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? Or a short one minute video maybe?
Looking forward to your reply.
Kind Regards,
Marko Davidovic marko.davidovic@tms-outsource.com
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I'm trying to configure the SMTP mail service for Gmail, following the guide in this link https://tmsplugins.ticksy.com/article/18058/
I hope I've been clearer this time
Looking for your answer,
thanks
Hello Paolo,
The 500 Internal Server Error is a server-side error, meaning the problem probably isn't with your computer, Internet connection or plug-ins but instead is a problem with the website's server.
Can you please investigate your server log and see if there is some errors in console and network? And if there are please send a couple of screenshots so that we can take a look.
Also please check once more if the password that you have set up is correct.
Kind Regards,
Marko Davidovic marko.davidovic@tms-outsource.com
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Marko,
I checked with the hosting provider and they confirmed they block port 587 by default and it can't be opened.
He told me to use port 465 instead but I tried and it doesn't work.
As you said it's a server problem, thank you anyway for the help
Hello Paolo,
That is strange beacuse most people in the world use that port. Can they unblock it?
You can use 465 SSL also but if that doesn't work they need to enable the 587 port.
The most commonly used SMTP Ports are 465 and 587. Port 465 uses “SSL” as SMTP Secure, while port 587 uses “TLS” as SMTP Secure. Make sure to check what the correct SMTP settings are for your mailing provider.
Hope this helps.
Kind Regards,
Marko Davidovic marko.davidovic@tms-outsource.com
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables