As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
I've updated the plugin 1 hour ago and I'm surprised that I face an issue with booking thing, the calendar doesn't appear on mobile devices anymore.
I tried to delete cache and browser history but I got nothing back.
Best regards,
I have the same issue but on all devices. This is urgent.
Hi Mahmoud,
i had the same issue (as shown below) and figured out that I had another booking/calendar Plugin that was interfering with Amelia. After disabling the Plugin Amelia worked fine.
Hope this helps.
Kind regards.
Dominik.
Hi, Mahmoud.
Sorry for the delay
I can't seem to find any Amelia booking elements on your related page
And also there are no console errors in the browser developer console,
so it am not sure where to look in order to inspect the issue for you.
-
Can you perhaps record your screen to show me how it looks from your end,
and if you can elaborate a bit more -
when you say that the calendar doesn't appear on mobile devices anymore,
can you tell me what type of Amelia Booking Form it is,
is it the New Step 2.0 Form, or maybe one of the Old Forms?
Can you show me a link to a page that should have this Form?
-
Can you please check if the issue is only on mobile, or perhaps when you are logged as Admin, you can see it - but when not logged out,
try from incognito browser -- can you see the issue?
-
It might be a conflict, like Dominic said - you can try this :
It is possible that this is some kind of a conflict between Amelia and another plugin on your site, or the current theme.
Can you please change the theme and see if the issue is resolved?
If not, then please deactivate all other plugins except for our plugin,
purge all cache of the site, then refresh the page where the issue is, and see if the issue stops.
If it does, then start activating other plugins one by one, and after each activation refresh the page to see if the issue comes back.
Once it does reoccur, you will have found the plugin causing the issue.
-
Please let me know if you isolated the conflict;
If not, i can take a remote look for you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables