We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I've updated the plugin 1 hour ago and I'm surprised that I face an issue with booking thing, the calendar doesn't appear on mobile devices anymore.
I tried to delete cache and browser history but I got nothing back.
Best regards,
I have the same issue but on all devices. This is urgent.
Hi Mahmoud,
i had the same issue (as shown below) and figured out that I had another booking/calendar Plugin that was interfering with Amelia. After disabling the Plugin Amelia worked fine.
Hope this helps.
Kind regards.
Dominik.
Hi, Mahmoud.
Sorry for the delay
I can't seem to find any Amelia booking elements on your related page
And also there are no console errors in the browser developer console,
so it am not sure where to look in order to inspect the issue for you.
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Can you perhaps record your screen to show me how it looks from your end,
and if you can elaborate a bit more -
when you say that the calendar doesn't appear on mobile devices anymore,
can you tell me what type of Amelia Booking Form it is,
is it the New Step 2.0 Form, or maybe one of the Old Forms?
Can you show me a link to a page that should have this Form?
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Can you please check if the issue is only on mobile, or perhaps when you are logged as Admin, you can see it - but when not logged out,
try from incognito browser -- can you see the issue?
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It might be a conflict, like Dominic said - you can try this :
It is possible that this is some kind of a conflict between Amelia and another plugin on your site, or the current theme.
Can you please change the theme and see if the issue is resolved?
If not, then please deactivate all other plugins except for our plugin,
purge all cache of the site, then refresh the page where the issue is, and see if the issue stops.
If it does, then start activating other plugins one by one, and after each activation refresh the page to see if the issue comes back.
Once it does reoccur, you will have found the plugin causing the issue.
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Please let me know if you isolated the conflict;
If not, i can take a remote look for you.
Kind Regards,
Miloš Jovanović
[email protected]
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