Hello Hennadiy Velychko,

Thank you for reaching out to us.

This is the default company working hours. Just assigned services in employee working hours and all should be fine.

Hope this helps.

Hello Hennadiy,

Thank you for clearing that up.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Hennadiy,

The reason why this issue exists is that there is a time zone difference between your website and the employee.

I would suggest that you change the time zone of your website to Madrid and then test it out.

Please let me know if it works or not.

Looking forward to your reply.

Hello Hennadiy.

Can you please confirm that it works now?

Looking forward to your reply.

Hello Hennadiy,

Thank you for reaching back out to us.

An issue with email notifications could be caused by several reasons:

1. Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
2. Your website has a PHP version of less than 7.
3. The credentials are not correct.
4. There's something else blocking the notifications from being sent.
5. If you're using Gmail, please check out this article for detailed setup instructions.

Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.