The synchronization with Google calendar does not seem to work anymore. It was working fine until this morning and this afternoon the calendar was desynchronized.
We can no longer connect our professional's calendar to the platform. The synchronization is not taken into account, and it is followed by an error message (cf capture).
When you see an error in the top right, that says "Unable to connect to Google Calendar" when you enter your employee's profile, you probably already connected this employee to the Google Calendar, but (s)he dropped out.
They usually drop out when the App you created in Google Developers Console is not published, so first access your Google Developers Console, and go to the OAuth Consent Screen. In there, make sure the app is published:
After you do this, you'll need to access your database (via phpMyAdmin, or some other database management tool) and access the wp_amelia_providers_to_google_calendar table (please note that wp_ is the default database prefix, but on your end, it could be anything, so look for your_prefix_amelia_providers_to_google_calendar table). Delete all rows from that table, and after that, you should be able to connect your employees to the Google Calendar.
Good evening,
The synchronization with Google calendar does not seem to work anymore. It was working fine until this morning and this afternoon the calendar was desynchronized.
We can no longer connect our professional's calendar to the platform. The synchronization is not taken into account, and it is followed by an error message (cf capture).
Thank you for your help,
Marina.
Attached files: Capture-d’écran-2022-09-22-à-18.33.53.jpg
Hello Marina,
Thank you for reaching out to us.
When you see an error in the top right, that says "Unable to connect to Google Calendar" when you enter your employee's profile, you probably already connected this employee to the Google Calendar, but (s)he dropped out.
They usually drop out when the App you created in Google Developers Console is not published, so first access your Google Developers Console, and go to the OAuth Consent Screen. In there, make sure the app is published:
After you do this, you'll need to access your database (via phpMyAdmin, or some other database management tool) and access the wp_amelia_providers_to_google_calendar table (please note that wp_ is the default database prefix, but on your end, it could be anything, so look for your_prefix_amelia_providers_to_google_calendar table). Delete all rows from that table, and after that, you should be able to connect your employees to the Google Calendar.
This should help.
Kind Regards,
Marko Davidovic
[email protected]
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