We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
just installed, first question: is it possible to perform queries and show data on an external MySql database (different than the WP one, but on the same server) .
Upon the documentation it doesn't seem to be possible, (or I can't find it) but I would like to be sure.
Thanks.
Simone
Hi, Simone
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
-
Yes, we have Multiple DB engine connections support (MySQL, MS SQL, Postgre SQL).
Whether the external database is on the same server or not,
as long as it is not the WordPress database, you can add it as a separate DB connection.
If you input all the relevant credentials for the DB connection, ( such as host, port, password, and so on),
then go for the "Test connection" button. If the Test is successful, your plugin will be able to create datatables on this DB.
Additionaly, you can set this DB connection as default,
but you will also have a dropdown selection for all available DB connections that you added,
during table creation wizard.
Please check more details with a video tutorial here.
Let us know if you have any additional questions
Thanks
Kind Regards,
Miloš Jovanović
[email protected]
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