We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi! Please see excel sheet-when exporting event attendees it is not separating the custom field data - when I choose what to export, it simply say "custom fields" - this is a huge problem because the sheets have to be reformatted for Mailchimp. And I am wanting to eventually get an automated MC solution, to sync any time someone registers for an event - (I do not have create user in wordpress on) as I didn't need that feature. I have a feeling that whichever auto MC solution I go with, this is still going to be a problem because of the way YOUR data is going in... I won't be able to match columns - right now I have someone revising ALL the excel sheets - but going forward with event registration - how can I make those fields SEPARATE? Thank you!
Hello Stacey,
Thank you for reaching out to us and for pointing this out.
We have noted this issue and we have already passed this to our developers to resolve in of the following updates, but there is no ETA at the moment.
Hope this helps you.
Please let us know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Also while you are at it - in the area of customize fields - when you assign the fields to events - ALL events should default - why do I have to chose EACH EVENT every time? (that is very annoying) I should be able to default to all - So I went in there to review the assigned events, and NOW - all of a sudden the custom fields are not exporting at all - (they are in the database) so what did I do wrong? How do I resolve back to when the custom fields DID come out on the export?
Hello Stacey,
Thank you for reaching back out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables