We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3129926
Amelia features
Closed

Comments

  •  1
    Benjamin Newman started the conversation
    September 21, 2022 at 5:00pm

    I'm using Amelia as a booking engine on a service that connects tutors (Amelia employees) with students who need tutoring (customers) for recurring appointments.

    I want tutors to be able to set a broad availability to work. But, I want to have a limit on the number of appointments they can take because each appointment repeats over the course of 10 weeks. 

    For example, a tutor sets working hours as MTWF from 3-7 PM. A customer can book a tutoring session in any of those times. BUT, after the tutor has received two bookings, they are no longer available for new appointments. 

    How do I do this?

    Thanks,

    Ben

  •  111
    Stanislav replied
    September 21, 2022 at 7:16pm

    Hello Benjamin,

    Thank you for reaching out to us.

    Unfortunately, there is currently no such option with Amelia's built-in features. 

    Our developers are going to work on implementing a daily/weekly limit for employees and individual customers, but we don't have an ETA on that yet. It should be implemented within a couple of months, but we cannot promise that.

    I'll kindly ask you to add it as a feature suggestion on this page: https://features.wpamelia.com/ 

    Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.

    If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.

    Have a nice day!

    Kind Regards, 

    Stanislav Snagovskiy
    [email protected]

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