We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I just want to know about the system requirements for the Amelia plugin because I'm facing a problem with my site.
These are my system details:
PHP Version 7.4.30
MYSQL 5.7.39
Wordpress 6.0.2
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This is the error.
Fatal error: Uncaught Error: Call to undefined function AmeliaBookingApplicationServicesLocationcurl_init() in /home/acceleratesb/public_html/staging/wp-content/plugins/ameliabooking/src/Application/Services/Location/CurrentLocation.php:26 Stack trace: #0 /home/acceleratesb/public_html/staging/wp-content/plugins/ameliabooking/src/Infrastructure/WP/SettingsService/SettingsStorage.php(148): AmeliaBookingApplicationServicesLocationCurrentLocation->getCurrentLocationCountryIso() #1 /home/acceleratesb/public_html/staging/wp-content/plugins/ameliabooking/src/Domain/Services/Settings/SettingsService.php(82): AmeliaBookingInfrastructureWPSettingsServiceSettingsStorage->getFrontendSettings() #2 /home/acceleratesb/public_html/staging/wp-content/plugins/ameliabooking/src/Infrastructure/WP/WPMenu/SubmenuPageHandler.php(318): AmeliaBookingDomainServicesSettingsSettingsService->getFrontendSettings() #3 /home/acceleratesb/public_html/staging/wp-content/plugins/ameliabooking/src/Infrastructure/WP/WPMenu/SubmenuPageHandler in /home/acceleratesb/public_html/staging/wp-content/plugins/ameliabooking/src/Application/Services/Location/CurrentLocation.php on line 26
There has been a critical error on this website. Please check your site admin email inbox for instructions.
Hello Edison,
Thank you for purchasing our product, and for reaching out to us.
If you already have our licenses, please write to us in the Amelia category.
The reason we ask you to do this is that there has been a lot of abuse. Because if the license has expired and the subscription has not been renewed, these users do not have access to our support, the same applies to licenses that are purchased through Envato.
Licenses purchased through Envato have access to our support for only 6 months when that time period has to elapse they have to contract Envato to extend the time for support.
We hope you understand.
Please send us a ticket in the Amelia category and we will be happy to help you, this is a prepurchase category.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
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