As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Hi,
I just want to know about the system requirements for the Amelia plugin because I'm facing a problem with my site.
These are my system details:
PHP Version 7.4.30
MYSQL 5.7.39
Wordpress 6.0.2
--------------------------------------
This is the error.
Fatal error: Uncaught Error: Call to undefined function AmeliaBookingApplicationServicesLocationcurl_init() in /home/acceleratesb/public_html/staging/wp-content/plugins/ameliabooking/src/Application/Services/Location/CurrentLocation.php:26 Stack trace: #0 /home/acceleratesb/public_html/staging/wp-content/plugins/ameliabooking/src/Infrastructure/WP/SettingsService/SettingsStorage.php(148): AmeliaBookingApplicationServicesLocationCurrentLocation->getCurrentLocationCountryIso() #1 /home/acceleratesb/public_html/staging/wp-content/plugins/ameliabooking/src/Domain/Services/Settings/SettingsService.php(82): AmeliaBookingInfrastructureWPSettingsServiceSettingsStorage->getFrontendSettings() #2 /home/acceleratesb/public_html/staging/wp-content/plugins/ameliabooking/src/Infrastructure/WP/WPMenu/SubmenuPageHandler.php(318): AmeliaBookingDomainServicesSettingsSettingsService->getFrontendSettings() #3 /home/acceleratesb/public_html/staging/wp-content/plugins/ameliabooking/src/Infrastructure/WP/WPMenu/SubmenuPageHandler in /home/acceleratesb/public_html/staging/wp-content/plugins/ameliabooking/src/Application/Services/Location/CurrentLocation.php on line 26
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Hello Edison,
Thank you for purchasing our product, and for reaching out to us.
If you already have our licenses, please write to us in the Amelia category.
The reason we ask you to do this is that there has been a lot of abuse. Because if the license has expired and the subscription has not been renewed, these users do not have access to our support, the same applies to licenses that are purchased through Envato.
Licenses purchased through Envato have access to our support for only 6 months when that time period has to elapse they have to contract Envato to extend the time for support.
We hope you understand.
Please send us a ticket in the Amelia category and we will be happy to help you, this is a prepurchase category.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
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