Hello Walter,

Thank you for reaching out to us.

We have just tested this and as far as we can see everything is working properly

Can you please check some more time and also send us a couple of screenshots of your calendar and event form backend?

Looking forward to your reply.

Hello Walter,

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

That's how it works, we can't influence some things because it's not up to us. Regarding your suggestions, we thank you for that, we will forward your suggestions to the appropriate sector also I'll kindly ask you to add it as a suggestion on this https://features.wpamelia.com/

Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.

If you have any more questions please open another ticket and we will gladly help you there.

We wish you all the best.

Hello again Walter,

Since you have an event that's going to occur at the same time, two days in a row, you don't need to add multiple dates and times as you've shown us in one of the screenshots below.

You can select a date range - Oct 1st - Oct 2nd and then just add the time 08:00 - 16:00. This will make the event show up on the front-end like this:

When this event is booked on the front-end from a mobile device, the phone doesn't block anything, because it will add a single event using the pre-installed Google Calendar application. So, it will either offer the app to be used for this action, or it will automatically select one if "Remember my choice" is enabled:

This event is then added into Google Calendar from Oct 1st 08:00 - Oct 2nd 16:00:

The way you created an event involves two dates, not a date range:

So it's saved as two events which are separated, and this event looks like this in the front-end:

Notice that it shows as:

October 1, 2022 8:00 am - 4:00 pm, October 2, 2022 8:00 am - 4:00 pm

Whereas the date-range event shows like this:

October 1, 2022 - October 2, 2022 8:00 am - 4:00 pm

This is the difference.

So, if your event is a 2-day event that's going to take place at the same time for two consecutive days, you should select a date range in the back and then define the time:

This way, it will not offer two google calendar events, therefore the phone's popup blocker (default setting of each phone is to block multiple popups) won't block the 2nd event, and the event will be saved as a single event in Google.

Adding two dates will create two events for Google Calendar that need to be added separately. Amelia can't trigger a command for Google to create an event that will recur X times for X days in X manner (for example, twice, for 2 days in daily manner, or twice for 2 days in weekly manner, and so on).

Your issue is resolvable by modifying the event in the way shown above (adding a date range instead of two separate dates), but if you do plan to create a multi-day event that will be separated by a few days, weeks, or months, Amelia will add every net occurrence as a separate event when added to Google Calendar.

We will, of course, forward this as an improvement suggestion to our developers, but there's no ETA when this will be implemented, nor can we promise that it will be implemented due to limitations of Google Calendar, Amelia's and Google Event creation logic.

If you have any more questions please open another ticket and we will gladly help you there.

We wish you all the best.

Have a nice day.