I have Amelia installed and configured on my website for a reiki practice. Everything is in place for services, location, single practitioner. I am not accepting payments online. I put the step by step booking short code on my site (I also tried other versions of the booking form). It shows up the way that it is supposed to. When I try to book an appointment, everything works as it should until I get to the point where I am on the payment screen. First, in the bottom right corner, it says that the invisible captcha is not enabled (it is, with my recaptcha site key and secret key). It says payment will be made on site. Then when you hit continue, it goes to a processing screen where it freezes. Then, you can't navigate in or out of that screen. It never progresses past that frozen screen.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
I have Amelia installed and configured on my website for a reiki practice. Everything is in place for services, location, single practitioner. I am not accepting payments online. I put the step by step booking short code on my site (I also tried other versions of the booking form). It shows up the way that it is supposed to. When I try to book an appointment, everything works as it should until I get to the point where I am on the payment screen. First, in the bottom right corner, it says that the invisible captcha is not enabled (it is, with my recaptcha site key and secret key). It says payment will be made on site. Then when you hit continue, it goes to a processing screen where it freezes. Then, you can't navigate in or out of that screen. It never progresses past that frozen screen.
Hello Heather,
Thank you fo reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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