We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I cant connect my microsoft Azure database to the WPdatatables in the "enable db connection" I get errors. Please advise.
Hi, Rees
Thanks for reaching out tous
Can you please check if you have the following drivers installed, and activated?
These drivers need to be installed and activated on the server where your WordPress website is. After you install and activate those drivers, it should work fine.
If you're not sure how to install the drivers, please reach out to your hosting provider.
The server to which wpDataTables is connecting has its own method of establishing the connection, and we're using PHPs logic of connecting to separate connections.
If there are errors your server returns, those are returned by the server, and only displayed by wpDataTables - there's no additional log within wpDataTables that would distinctively show you what's behind the error.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Got it thanks. Go Daddy is my hosting site and assuming they will upload these drivers and I can connect to my Azure database, will the tables in my Azure database then load in the "All SQL Tables" menu as shown below so I can create a query?
Hi, Rees
That is correct.
Firstly when you input all the relevant remote connection details, into the "Separate DB connection" tab,
you can Test if the connection between wpDataTables and the remote database works, by clicking on the 'Test connection'.
If you successfully connected to your separate database, now when you create a new table you will have an option to choose which database will be used for creating the new tables.
( and you can set the remote table as the default choice, if needed)
-
Let me know if you have any questions
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables