We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We have someone that is trying to book a lesson with us and it keeps giving her an error that says her email is already associated with an account. She then logs in with her email and it continues to give her an error message when she tries to pay for lessons. She mentioned that in the past the only way she was able to pay for lessons was if she used a new email and not a previous one that already has an accounted created with us. Please let me know if there is any other information that I can provide to you in order to get assistance with this issue. Thanks.
Hello Jeromy,
Thank you for reaching out to us.
In Amelia/settings/role settings you have the option called Check customer's name for existing email when booking. Disable this option if you want to allow "existing customer" to use different first and last name when booking.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
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