We have someone that is trying to book a lesson with us and it keeps giving her an error that says her email is already associated with an account. She then logs in with her email and it continues to give her an error message when she tries to pay for lessons. She mentioned that in the past the only way she was able to pay for lessons was if she used a new email and not a previous one that already has an accounted created with us. Please let me know if there is any other information that I can provide to you in order to get assistance with this issue. Thanks.
In Amelia/settings/role settings you have the option called Check customer's name for existing email when booking. Disable this option if you want to allow "existing customer" to use different first and last name when booking.
If you have any more questions please open another ticket and we will gladly help you there.
We have someone that is trying to book a lesson with us and it keeps giving her an error that says her email is already associated with an account. She then logs in with her email and it continues to give her an error message when she tries to pay for lessons. She mentioned that in the past the only way she was able to pay for lessons was if she used a new email and not a previous one that already has an accounted created with us. Please let me know if there is any other information that I can provide to you in order to get assistance with this issue. Thanks.
Hello Jeromy,
Thank you for reaching out to us.
In Amelia/settings/role settings you have the option called Check customer's name for existing email when booking. Disable this option if you want to allow "existing customer" to use different first and last name when booking.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
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