Hi, Tara 

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

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When we wish to create a busy time span for employees, we can do that in different ways, I will give you some examples, and you can decide what can be easiest for your use - case :

1.

For example, if we use the Special Days feature.

Special Days – This feature allows you to configure one or multiple days when the employee’s schedule is somehow different from the standard one. E.g. one can have different working hours, provide different services, and/or work in a different location for one Thursday only. Whether you need to set shorter or longer working hours for just one day or a period, set a different service for one specific day or a whole week, or assign the employee to a different location for a day — here you can do all of this.

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In my example, for a service duration of 1 hour;

let's say my employee's standard hours will be every day from 8 AM until 12 PM.

But for tomorrow, 14th September, I want to give him a "short busy time span" from 9 > 10 AM.

Then I manually make all these other slots, and just exclude that time , like this :

As you see, then on the front-end , customer can only see these other time slots, other than 9 > 10 AM, for that specific day.

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2.

Alternatively, to make Busy Time slots,

for example Google Calendar,

you can connect the employee to a Calendar, enable " Add Busy Slots", 

and if the employee manually adds a busy Calendar Event > it will pass to Amelia as a Busy slot, and he won't be available for booking in that time span.

More details on Google Calendar sync with busy slots here.

3.

Also, I have seen some users make a special service, that is hidden from front-end, ( you can disable "Show service on site"),

and they use it for "dummy bookings", to make busy slots for employees.

I am not sure if that is effective for every use-case, but technically, that can also do the trick.

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Let me know how that seems, and if you have any questions.

Thank you