We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I am testing this plugin for use in some projects and having some issues with the initial setup. We'd like to be able to use the Customer Front End feature to allow people to change reservations, but that option is grey'd out on my instance and I cannot toggle it on.
The second item is that we'd like to link this to Wordpress users so that they can use their normal login to make and edit reservations. This doesn't seem to be working automatically, and when I go to link a Amelia Customer to a Wordpress user, there are no Wordpress users in the list to choose form.
I'd appreciate any help you can provide on these topics!
Best Regards,
-Ben
Hello Ben,
Thank you for your interest in our product.
1. We'd like to be able to use the Customer Front End feature to allow people to change reservations, but that option is grey'd out on my instance and I cannot toggle it on. - In Amelia's settings/role settings you can find that features
2. You can also enable the automatic creation of the “Amelia Customer” user. To do this, go to the “Roles Settings”, on the Customer tab and you will see an option “Automatically create Amelia Customer user”. Enable this option and from that point each time when a new customer schedules the appointment he will automatically get the customer user role and an email with the username, URL link for setting the password, and a link to your booking form. If someone is already a WordPress user, and they book an appointment for the first time in Amelia while logged in to WP, the customer created in Amelia will be connected to that WP user and the WP user will get the Amelia Customer role too (there are plugins for managing multiple roles in WP, such as User role editor). This way they will have the same login info for the Amelia customer panel and WordPress.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Marko,
This is what my screen looks like. As I mentioned, none of those options are available to me:
Hello Ben,
The Lite version has limited options this can be used only with full licenses. You are still using the Lite version so you cannot have all the option there.
You can buy our license and try Amelia out. We offer a 15-day money-back guarantee, and in that period of time, you test everything and see if Amelia fits your needs.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables