Okay
  Public Ticket #3121932
Categories / services
Closed

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  • Molly started the conversation

    hi!

    I have been struggeling with the extra’s for a very long time, i keep making tickets but nobody knows the answer and there is no solution!

    I want to try and reorginize the way my clients can book appointments. My idea was that when clients select a category (for example when you look on my website, acrlyic) and then you get the option to select a service (for example when you look on my website, new set pink powder). After selecting that option i would like it if my clients where able to select other options (the same way that the categorie / service is shown). Is this possible?

    I am done using the extra’s (all my clients complain!)

    this is my last hope to use this plugin, if this doesnt work I unfortunatley will have to look for an other plugin for my salon booking :(

    I hope this will work out,

    Mollie Jackson

  •  1,617
    Marko replied

    Hello Molly,

    Thank you for reaching out to us.

    Please send us a screenshot of your tickets where you asked for help and didn't get it. We see in the system that this is only your second ticket in the Amelia category and the first ticket was answered, there you had an issue with the purchase, that is, with the bank where you purchased the license 4 times.

    We can see that you are using extras and everything is working

    2015461073.png


    But we do not understand what you want to achieve and what you are asking us here "After selecting that option i would like it if my clients where able to select other options (the same way that the category / service is shown). Is this possible?"?

    Can you explain to us in a short example what you want to achieve, you can also send us screenshots so that we can understand you better. And we will be happy to help you achieve what you want if that is possible.

    Looking forward to your reply.

    Kind Regards, 

    Marko Davidovic [email protected]

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  • Molly replied

    Hi!

    Some times the extras work, but most of the time it doesnt. My idea was that when clients select a category (for example when you look on my website, acrlyic) and then you get the option to select a service (for example when you look on my website, new set pink powder). After selecting that option i would like it if my clients where able to select other options (the same way that the categorie / service is shown. So for example that my clients can select ‘design’ or ‘no design’ and when they select their choise they can select other options like, their length ‘short’, ‘medium’ or ‘large’.

    Its hard to send a screenshot of what i mean because what i wish is not available on my site but i will try.

    In the first picture you can select if my clients would like to have ‘manicure + gel polish’, ‘acrylics’, or ‘biab’. Then when my clients click on acrylic, for example. They have more options, when they select ‘new set pink powder’ for example, i would like to have more options for them to select.


  •  1,617
    Marko replied

    Hello Molly, 

    I'm afraid we do not understand where the issue is. We went to your site and chose acrylic and pink powder and we can choose how many extras we want. All the extras you have set up for that service. As far as we can see, everything works as it should and we don't see any issues.

    8088623188.png
    3838527812.png


    Kind Regards, 

    Marko Davidovic [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

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    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables

  • Molly replied

    hi,

    Thankyou for your reply, but that is not very helpful. Loads of clients of mine have this problem, i even had it too when i wanted to add extra’s. Sometimes it works, sometimes it doenst. I’m sick of this problem so i want to find a different solution. Do you understand my idea from the previous reply?


  •  1,617
    Marko replied

    Hello Molly, 

    It is possible that we did not understand you well. Can you briefly explain to us what exactly the issue is?

    There are no issues with extras in Amelia, we had no other ticket in regards to that and we tested it on several devices and we have tested on your site several times.

    Whatever extras and services we chose, every time the extras worked for us on your site. We do not see any issues on your site.

    If you have an issue with something else, please let us know exactly what the issue is so that we can test it as well.

    Looking forward to your reply.

    Kind Regards, 

    Marko Davidovic [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables