Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
-
Can you please send me a link to the page, i can inspect the error for you?
-
If you wish to save time, you can check these points, they might cause issue with the New Form.
-
We have seen this issue before, i will do my best to give you detailed advise - to save time, so that you can eliminate as many variables as possible, in order to resolve the issue.
-
Please make sure to not place any Old Forms together with the New Step Form on same page,
this will cause issues -
if there is any Old Form combined on same page - please remove it.
-
If that doesn't help, we will go over other possible causes.
1. It might be a caching issue. Please make sure to purge all cache on site, and clear cache of your browser, then refresh the page.
2.
Can you please check, if you are logged as Admin, can you then see the new Form without errors - and the issue only happens for non-logged in users?
If that's the case :
The old Form is based on Vue Framework 2; but the New Form is based on Vue Framework 3;
There are most probably some security measures on your site - that are related to Vue Framework 3,
If you can see the Form as logged in, but can not as non-logged in visitor, the issue is not with Amelia, but something is blocking the access.
The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out).
They should be able to find what is blocking the Vue Framework 3 for non-logged-in users.
Let us know how it goes, please.
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3.
If not, it can be an issue with optimisation plugins on site.
Check if you have any optimisation plugin, such as WP Rocket, or similar.
I you have WP Rocket, check if you have enabled this "Minify JS files" - if so, disable that, and refresh the page -check if the error goes away.
If you have a similar plugin, that does any kind of JS optimization, try to disable that, and see if it helps.
We will be here to help you resolve this issue as quick as possible, and to advise on further troubleshooting.
amelia 2.0 booking on oxygen builder. when I am adding the short code its not loading or showing anything.
Hi, ahmareen
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
-
Can you please send me a link to the page, i can inspect the error for you?
-
If you wish to save time, you can check these points, they might cause issue with the New Form.
-
We have seen this issue before, i will do my best to give you detailed advise - to save time, so that you can eliminate as many variables as possible, in order to resolve the issue.
-
Please make sure to not place any Old Forms together with the New Step Form on same page,
this will cause issues -
if there is any Old Form combined on same page - please remove it.
-
If that doesn't help, we will go over other possible causes.
1. It might be a caching issue. Please make sure to purge all cache on site, and clear cache of your browser, then refresh the page.
2.
Can you please check, if you are logged as Admin, can you then see the new Form without errors - and the issue only happens for non-logged in users?
If that's the case :
The old Form is based on Vue Framework 2; but the New Form is based on Vue Framework 3;
There are most probably some security measures on your site - that are related to Vue Framework 3,
If you can see the Form as logged in, but can not as non-logged in visitor, the issue is not with Amelia, but something is blocking the access.
The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out).
They should be able to find what is blocking the Vue Framework 3 for non-logged-in users.
Let us know how it goes, please.
-
3.
If not, it can be an issue with optimisation plugins on site.
Check if you have any optimisation plugin, such as WP Rocket, or similar.
I you have WP Rocket, check if you have enabled this "Minify JS files" - if so, disable that, and refresh the page -check if the error goes away.
If you have a similar plugin, that does any kind of JS optimization, try to disable that, and see if it helps.
We will be here to help you resolve this issue as quick as possible, and to advise on further troubleshooting.
Let me know how it goes.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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