We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have configured everything as the amelia documentation says. But the form Step-by-Step Booking Form 2.0 cannot be seen when I insert the short code in the WordPress or Elementor pages. This form is also not visible when I put it using Gutember blocks. It is never displayed on my site, the page where I paste it is displayed blank. The other forms are visible, only this is the one that does not load.
That could be happening? How to solve that error?
Thank you
Note: I buy AMELIA PRO
Hello Angelina,
Thank you for reaching out to us.
The new booking form should be displayed when you clear the cache, if you have a caching plugin or optimize plugin, please disable minify js files option.
For example, if you have WP Rocket, and you have enabled these JS optimizations, which have a negative effect on our New Step Form, that is based on Vue 3 Framework, the booking form wont show.
The old Form is based on Vue Framework 2; but the New Form is based on Vue Framework 3;
Once you disable the "minify JS" option in the Optimisations on WP Rocket, or similar, and purge the cache the form should appear.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
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