We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3120254
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Comments

  • Hanna started the conversation
    September 7, 2022 at 1:35pm

    Hi,


    I am considering buying Amelia lifetime (basic). If I would like to upgrade to PRO later on - how would it work and how much would it cost me?

  •  111
    Stanislav replied
    September 7, 2022 at 6:25pm

    Hello Hanna, 

    Thank you for reaching out to us.

    The price that you would pay for the upgrade would be a pro-rated charge, meaning you won't be paying for the price difference between licenses, since we cannot refund the time spent on the license you currently have.

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    Example:

    You bought a Basic Yearly license for Amelia, which costs $79 (roughly $0.22 per day). 

    After 100 days, you want to upgrade to Pro Yearly, which costs $119 (roughly $0.33 per day). 

    Time remaining on Basic (what going to reduce the upgrade price): $58.3 (265 * 0.16) 

    Time spent on Basic: $22 (100 * 0.22) 

    Time remaining on Pro: $87.45 (265 * 0.33) 

    So, the price is not Pro - Basic (119-79=40), but instead a pro-rated charge, and you are going to be charged around $87.45 - $58.3 = $29.15.

    ---------------------------

    Your subscription renews on the same date (1 year after purchase) and your purchase code remains the same.

    If you need some further assistance, please don't hesitate to contact us.

    Have a nice day!

    Kind Regards, 

    Stanislav Snagovskiy
    [email protected]

    Rate my support

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