Hello Susan,  

Thank you for reaching out to us.

Could you provide me with more information and screenshots regarding this issue, please?

So I will be able to reproduce it and help you.

Look forward to your reply.

Have a nice day!

Dear Susan,

You are welcome,

Most likely some of these placeholders are set in your appointment approved template in Amelia > Notifications:

And you can change the location address in Amelia > Locations:

Let me know if it helps,

Look forward to your reply.

Have a nice day!

Dear Susan,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Look forward to hearing from you.

Hi, Susan 

Firstly we apologise for all the waiting time.

This issue has been escalated to highest urgency, since you've waited so long already.

Just to clarify some points.

1.  I read the entire ticket from the start again. Just to make sure we understand,

you don't wish to send your Location address in the Notification, you would rather that the customer inputs their Adress,   and to get the customer address, as "the delivery address", right?

Amelia does not have a way to know the customer's address,

so i see that you have added this Custom Field,  for customers to input their address :

The "Adress for delivery", right?

-

Now, you have to make a placeholder that will pass what the customer fills in here;

through a Custom Field placeholder in the Notification template.

-

So instead of using location address placeholder ( which is your location),

please select the correct Custom Field placeholder, to grab the customer's input for the desired Adress.

Here is my example.

Let's say i got this Custom Field as Text input.

Now i go to my Notification template for "Appointment approved", and add this placeholder for this Custom Field :

First we find which custom field it is in the available placeholders, and paste it as part of the Notification:

In my case it is custom field 1,  so i add %custom_field_1%  to the notification:

So, please hover your mouse over the Custom Fields placeholders, check which Label you need for the custom field : Adress for Delivery ,   click,

and paste it in the Notification.

Then the customer should see the address which they input as Delivery Adress, rather than your Location Adress.

Let me know if i understood the goal correctly, and when you do this, it should be fixed?

-

Thank you

Hi, Susan 

I can check your setup , and we will see what seems to be wrong.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.