We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3118091
Transfer settings to new site
Closed

Comments

  • Martin Peake started the conversation
    September 4, 2022 at 4:37pm

    Hi there.

    I have developed a replacement site for bespokeauctions.co.uk which is currently hosted at staging.bespokeauctions.co.uk. 

    Please can you advise how i can move my customers and appointments to the new site.


    Thanks.

  • Martin Peake replied
    September 4, 2022 at 5:06pm

    I realise i asked you this already. I now have a problem.

    I copied the 47 tables using php-admin which created a PHP file. When I ran the file, I got this error:

    --
ALTER TABLE `bb_amelia_appointments`  ADD CONSTRAINT `bb_amelia_appointments_ibfk_1` FOREIGN KEY (`serviceId`) REFERENCES `bb_amelia_services` (`id`) ON DELETE CASCADE ON UPDATE CASCADE,  ADD CONSTRAINT `bb_amelia_appointments_ibfk_2` FOREIGN KEY (`providerId`) REFERENCES `bb_amelia_users` (`id`) ON DELETE CASCADE ON UPDATE CASCADE,  ADD CONSTRAINT `bb_amelia_appointments_ibfk_3` FOREIGN KEY (`parentId`) REFERENCES `bb_amelia_appointments` (`id`) ON DELETE SET NULL,  ADD CONSTRAINT `bb_amelia_appointments_ibfk_4` FOREIGN KEY (`locationId`) REFERENCES `bb_amelia_locations` (`id`) ON DELETE SET NULL ON UPDATE CASCADE;

    MySQL said: dot.gif

    #1452 - Cannot add or update a child row: a foreign key constraint fails (`resaloza`.`#sql-alter-1d6-ada0`, CONSTRAINT `bb_amelia_appointments_ibfk_4` FOREIGN KEY (`locationId`) REFERENCES `bb_amelia_locations` (`id`) ON DELETE SET NULL ON UPDATE CASCADE)

    Can you help please?

  •  1,730
    Marko replied
    September 5, 2022 at 9:02am

    Hello Martin,

    Thank you for reaching out to us.

    We do not do migrations, that is not our area of expertise. The advice we gave you is proven and has helped hundreds of clients. But if something is not done well in the migration process, we really cannot know what is because we do not work with migrations with it. You can either try again or check with your web developer or hosting provider.

    When you export your database to your hosting provider, they should be able to transfer it and upload it to your site.

    If you have any more questions in regard to the Amelia plugin please open another ticket and we will gladly help you there.

    We wish you all the best.


    Kind Regards, 

    Marko Davidovic [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables