We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3117863
amelia data
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Comments

  • Robert started the conversation

    On my account page, with tmsplugins, it says that no domains have been registered, but I have a lifetime license and it appears active? is one of them incorrect and how to fix?

    Thanks

  • Robert replied

    adding the correct image for you

  •  1,729
    Marko replied

    Hello Robert,

    Thank you for reaching out to us.

    You can check in Amelia/settings/activations whether you have activated the license and also on the screenshot you just sent us, you can see that you have instructions below on how to add a domain.

    All plugins and add-ons are activated through the Settings tab for that specific plugin:

    Amelia:

    2887841877.png

    If you purchased the plugin through the Envato marketplace, you don't actually need the purchase code to activate the license. The "Purchase Code" field is reserved for purchases made through our website and needs to stay blank when you're activating with Envato.

    So, all you need to do is click on the green "ACTIVATE WITH ENVATO" button, and the plugin will take you to the Envato log-in page (if you're not logged in already), and the license will be activated.

    As for purchases made through our website, you need to enter the purchase code in its designated field, and click on the blue "ACTIVATE" button.

    If you don't see the Activation tab in Settings, that means that you're running the Lite version of the plugin. It needs to be deactivated/deleted, and the full version installed in order to activate the license.

    Hope this helps.


    Kind Regards, 

    Marko Davidovic [email protected]

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