Hi, Martina and hiegl

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

-

We will have to double-check if this is possible to achieve , with our developers.

They will look for a solution, and we will report back as soon as they confirm it for us.

Of course, i hope that it will be possible to "separate" this translation into two words, just as you need it.

We will do our best to confirm this as quickly as possible, i will keep you posted.

Thank you for your patience.

Hi, Martina and hiegl

I just wanted to ask you guys something.

- I assume that you are both using our old Forms for booking - since they have this "cancel" button to return to previous step?

-

Did you perhaps try using our new redesigned, Step 2 Booking Form?

Here we added a "back arrow",   so i think that will not be confusing for German customers, since you don't even have to translate anything, for the "go back" step :

Could you please check out the New Form here -  and let me know if this might serve as a solution?

In the meantime we will still check if it's possible to make two separate translations - for the Old Forms, as you asked.

Thank you

Hi, Martina 

Thank you for this clarification, now i see that you actually meant just for the Customer Panel, sorry i didn't realise it at first.

-

Unfortunately, we are not able to add another string for translation,

and the translations are made by our users, we don't have a professional translating team, we will do our best to improve that in the future - but currently our users send us translations, and we add them to the plugin translations folder, during updates.

-

- What you can try as a workaround here is, you can hide the button with this css, since there is an X button and clicking outside the area closes it too.

.el-dialog .el-dialog__footer .am-cabinet-action-button:nth-child(1) {   
 display: none; }

You can also change the text of the dialog with this custom css:

.el-dialog .el-dialog__footer .am-cabinet-action-button:nth-child(1) span { 
display: none; }
.el-dialog .el-dialog__footer .am-cabinet-action-button:nth-child(1):after { 
content: 'different cancel string' }

This should only be applied on the page with the customer panel in order to not mess up any other string. However, this will make the string static and won't change on multilingual sites.

-

Let us know if this might be a workaround solution for you?

2.

It is lucky that there were already two separate strings for translation for the word "save", that's good.

3.

I am not 100% sure how it goes, in regards to adding new strings for translations, and if that is something that we can do - but we can certainly ask our developers.

The best will be to open a new ticket for this question > then we can focus on that one for that subject;

and here we can focus to find a workaround for the "Cancel" button on the Customer Panel.

-

Let me know how it goes. Thank you

Hi, hiegl 

Sorry for the delay

-

This will require a bit different custom CSS perhaps,

so if you can please be so kind to open a new, private ticket from your Ticksy account, 

then we can ask for your login to the Panel,  and you will have to send us a screenshot to show exactly which button you need changed, 

and we can try to devise a solution for you?

Thank you

Hi, Martina and Peter.

Apologies for all the waiting time.

I will escalate this issue with our senior Team again, and we will do our absolute best to come up with any kind of a temporary workaround - until  we devise a permanent solution.

We will do our best to give you an update as quickly as possible.

Thank you

Hello, everyone

I just wanted to additionally ask something, to clarify and to make sure to confirm what we need.

1.

Regarding the "cancel" variations.

If I understood you, Martina,  basically  everywhere else in the plugin, besides in the Customer/ Employee Panels,

the word "cancel" can be as ""abbrechen"" ?

And just for Customer/Employee Panels,  you need "cancel", when they click on dropdown 

where you can "Reschedule" or "cancel",

to change "cancel" to "absagen" ?  Like on your screenshot, the bottom button?

So if I understood - we need to somehow make this to "absagen" just for the button on the panel  ,

-  and for every other instance of the word "cancel", you guys can translate the "regular cancel string" to "abbrechen"  ?

-

2.

Peter, can you please open a separate ticket for the translations of "Cancel the appointment" modal,

and we can focus on that one there?

You can make it Public if you wish so that others can also see if we post a solution there.

Our policy is to open a new ticket for separate subjects ( I realise it is part of the same subject/translations, but it will be much easier for our developers to help, if we split up the two)

Thank you

Hi, Martina.

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

-

At the moment, we are not able to make a workaround if you need two different translations on the same page.

For different pages, we can ask our 2nd level Team if there is a custom CSS workaround  ( until our devs devise a better way in the future).

But I am still not sure if we fully understood.

I can see what you mean in terms of whenever the word 'cancel' is being used meaning "stopping the process" it should be "abbrechen".

And whenever it is being used as meaning "deleting an appointment" it needs to be "absagen".

But, as far as i am aware, it is only possible to 'delete' an appointment if you are an Administrator, from the back-end of Amelia?  Since only Administrators can delete things, no other user role is able to delete anything.

And to cancel an appointment it is only possible from the Customer Panel on front-end, 

and from back-end, from the Appointments Tab?

Can you show us if you found any other instance or a page where you need the other translation,

for cancelling or deleting the appointment where you need the word to be "absagen" ( other than from the Customer Panel and back-end Appointments)?

If you could show us some additional screenshots or a Video where the word should be "absagen", that can help, we just want to be sure to understand the full issue.

-

If you can also please consider my suggestion from before, to simply switch from the old Forms to our New Forms 2.0,  there we added that "arrow" to simply go back in steps of the Form,

which is better in my opinion, compared to the Old 1.0 Forms where you had the "Cancel" button to go back in steps?

Maybe that will be an even easier solution.

Thank you.

Hi Franziska,

i am honestly not sure if we have a valid solution at this time for what you described with our current Amelia's capabilities and the current available translations.

We are checking with our senior 2nd level Team to see if they can think of any kind of a workaround,

or if our developers will need to work on making improvements which could work for this use case,

and these particular translations.

Thank you for providing the details.

As soon as we have more informations, we will report back right away.

Thank you for your patience.

Hi Franziska,

thank you for this additional example and the clarification,

i was not sure if this new example would need a different solution,

but i can see that all of this is tied with the main issue of the available translation for the English version of that "cancel" string.

At this time it is still not possible to achieve this,

unfortunately, we do not have a way to split one string from English into multiple possible translations for German, as mentioned before;

so that is the main limitation that stops our developers from making a solution right now;

but we passed this to them, and they will do their best to make a solution as soon as possible.

We still can't say an ETA, though, sadly,

but you can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates;

and our newsletter, so you're informed about new features, bug fixes, freebies, etc.

Hi Franziska and Martina,

firstly we wish to thank you for these great improvement ideas;

We can see how this would improve our available translations for use cases like that;

thank you for providing the detailed examples as well.

We are passing everything to our management and the developers,

they will take a closer look.

I will return to this ticket if they need any further clarifications or details from you along the way.

As mentioned, we can't say an ETA since we never tried something like that before;

but our developers will do their absolute best to work on this as soon as possible.

You can follow our ChangeLog during Updates, where we will post any improvements added in the future.

Thanks again.