Hi, Julia 

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

-

I have a feeling that you already checked all of this > properly connected the employee to that Google Calendar that has the busy slot created;

but if you could double-check all of these points to be sure, and in the end if you can check the maximum number of returned Events > sometimes if that number is set too low > the max number is reached > then the Calendar stops sending new Busy slots over to Amelia.

Here is what to check :

Did you enable this setting in Amelia settings > Integrations > Google Calendar: 'Remove Google Calendar Busy Slots' :

And did you connect the employee to their Google Calendar on the employee profile?

Another important note: In order to use 2-way Google synchronization properly your employees should set statuses of the events in their Google calendars as Busy. That way, time slots occupied by those events will be removed from Amelia calendar.

-

Also, please check this number , in Amelia settings / Integrations / Google Calendar :

Maximum Number Of Events Returned:

If you set this too low, such as 50  >  After the Calendar returns 50 events, it will stop making Busy Slots in Amelia ,  so please increase it to a higher number.

Depending on your server performance, if it is not great, perhaps try with lower numbers first, such as 1000;

but if you have a good server, try 2000.

More details on this page, if you can please double-check everything from there as well.

-

Another thing you can check is,  is the same Time-Zone set on the booking page, when you visit it; as it is on your Google Calendar?

-

Let me know if you check all of this >  and try again, to see if the time that shouldn't be available is still coming up for booking?

If so, i can take a remote look for you.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

-

And with your permission > i can add my Test employee > connect my Calendar, to test if i replicate the issue when i create a Busy Slot on my Calendar.

Thank you.

Hi Robert,

If you already checked everything we advised before, the main steps;

the only remaining issue that we know users could experience if Amelia is not properly blocking the times from a Calendar, is if you are trying to use a Shared Google Calendar.

If that is the case, Amelia can't see shared calendars. It can only see the calendars that were created as part of the account to which it is connected.

Amelia can only pull one calendar from your Google Account. 

We'll work on including all calendars linked to a Google Account, but I don't have an ETA on that.

For example, if we have all these calendars in a Google Account:

(It doesn't matter if they are selected or not in my Google account)

When I link my employee to this Google Account, I can only see these:

The [email protected] is the default calendar I got when I opened this Google Account, and "iCal", "Test calendar" and "[email protected]" were calendars that were manually added. Other calendars (Holidays, shared calendars, etc) cannot be pulled into Amelia because they're either globally shared, locally shared, or manually shared between accounts.

So, all events Amelia is going to pull, are going to be pulled from the selected calendar in the Employee's section.

If you wish to affect the development speed of the 'shared calendar' feature, you can vote or add a new suggestion.

Please feel free to search through our feature suggestion page, 

 to see if someone may have already suggested this feature. If you can't see it, feel free to add your suggestion there, and as more people vote, the feature will move higher on the priority list.

You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates;

and our newsletter, so you're informed about new features, bug fixes, freebies, etc.

If you don't use a Shared Calendar and already checked everything else, we can see you opened a new individual ticket from your own Ticksy Account;

then please proceed on that ticket, my colleague assigned to it will ask you some additional questions, you can just write what you checked so far and you can refer to this correspondence here.

The issue is certainly different on your Site compared to Julia's ticket, so let's please continue on your ticket if you need us to go in more details to investigate it.

Thank you.