We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We were setting up Amelia. One of our employees has blocked out dates as being unavailable in the Amelia employee scheduling. When we booked appointments and assigned them to the employee, the bookings gave no indication that the employee may be unavailable.
What needs to happen for the unavailable dates to being considered unavailable for booking appointments? And, is there some indication in the admin level view of the calendar who is available and how is unavailable?
Regards,
Shawn DeWolfe
for Stigma Free Society
Hello Shawn,
Thank you for reaching out to us.
To be honest, this is the first time I hear about this issue because when a certain employee is unavailable on a certain day, that day is automatically unavailable for booking. Can you send us some screenshots of its settings and issues on the front?
Also, please write to us which employee is in question and which service, and send us the URL of the page where Amelia is located.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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