We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi TMS Team,
I've made the translations to the notifications for the customer and employee. For the customer I chose Portuguese, and they're ok. But the employee emails are still in English, thought they are translated.
I understand that for the employees there is no need to choose the language, but translation is not working.
Hello Jorge,
Thank you for reaching out to us.
Delete the English template and write it in Portuguese and that's it. Notifications for employees can only be in one language.
Hope this helps.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
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What happens is that when you change the language when the page is loaded (the Customer templates are shown), then choosing "Employee" will show you not the "main or standard" english template but also a translations that later is not used.
When I went back the notifications all the templates for Employees where back in English and I couldn't unserstand why. Then I went back to Customer, changed to Portuguese and then back to Employees and they showd up (but are not used). Copied all of them and then refreshed the page to get back to the main English templates and then corrected them. It's solved for me, but it's a small bug.
Thanks.
Hello Jorge,
If we understood you correctly, everything is fine now? We did not manage to replicate that issue either in the local or in the test environment. We hope this won't happen again to you.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables