We're having an issue on our website in that the Paypal integration involves a pop-up window when the customer pays for one of our courses. The pop-up works fine on a laptop / desktop but on a mobile it briefly opens, then disappears and the customer is left with an egg-timer "Waiting for Payment" notification (see attached screen grab). How can we work around this? I assume it's a pop-up blocker issue on mobile but we can't expect everyone to know how to switch this off!
Our developers are still working on it. This is a specific issue that doesn't happen to other customers as far as I know so it takes a little longer to be resolved.
We're having an issue on our website in that the Paypal integration involves a pop-up window when the customer pays for one of our courses. The pop-up works fine on a laptop / desktop but on a mobile it briefly opens, then disappears and the customer is left with an egg-timer "Waiting for Payment" notification (see attached screen grab). How can we work around this? I assume it's a pop-up blocker issue on mobile but we can't expect everyone to know how to switch this off!
Hello James,
We have forwarded your ticket to our developers and as soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic [email protected]
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Hi Marko,
Has there been any developments on this please? It's costing us quite a few bookings to not have the PayPal pop-up working on mobile.
James.
Hello James,
Our developers are still working on it. This is a specific issue that doesn't happen to other customers as far as I know so it takes a little longer to be resolved.
We apologize for the inconvenience.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Hello James,
My colleagues tried and they couldn't replicate the issue. As far as we can see, everything is working.
Can you still reproduce the problem, please tell us which mobile phone you are using, which browser you are using, etc.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables