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  Public Ticket #3114568
Service that does not appear with amélia manager account
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  • Nicolas Briot started the conversation

    Hello, I created 9 services and only 8 are visible on an Amelia MANAGER account while the 9 are visible from the admin account. I specify that the one not visible is configured not to be displayed on the front-end. The problem occurs in the wordpress interface>Amelia>appointment>new appointment>services
    Please kindly help me out.
    Nicolas BRIOT

  •  1,617
    Marko replied


    Hello Nicolas,

    Thank you for reaching out to us.

    Only 8 services are visible on the front

    9124231255.png

    Please check these points:

    1. Are these services visible on the site? 

    9142153063.png

    2. If they are, is the employee assigned to these services?

    3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included:

    4053371065.png

    In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.

    4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.

    5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.

    This should help.

    Kind Regards, 

    Marko Davidovic [email protected]

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