We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there - I'm getting the following PHP Error:
PHP Warning: Use of undefined constant DB_COLLATE - assumed 'DB_COLLATE' (this will throw an Error in a future version of PHP) in /public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/config/Database.php on line 32'
--
Line 32 of that file reads:
$this->collate = DB_COLLATE;
--
I'm running PHP version 7.4.27, getting ready to upgrade to 8.1 this week.
Any ideas?
Thanks!
Hello Kara,
Thank you for reaching out to us.
Could you provide me with screenshots regarding this issue, please?
So I will be able to reproduce it and help you.
Look forward to your reply.
Have a nice day!
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Dear Kara,
Thanks for the information provided,
I have passed this issue to our level 2 support team and we will provide you with an update as soon as we have one.
Take care!
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Dear, Kara
This message is just a notification, and it will not affect any functionalities of your site.
Our best suggestion is to simply disable the WP_DEBUG, because this is only used on testing/staging sites, to see any warnings - it should not be enabled for live/production sites.
We had a couple of users who already had this exact same warning,
and once they disabled for PHP to not show those warnings, they had no more issues.
These kinds of warnings are just notifications, it is not going to affect the functionality of the plugin, so I strongly believe if you do that, everything should work without issues.
- Let me know what you decide, and we will advise the best we can.
If you'd like more details, you can follow this useful resource page with instructions on how to disable WP_DEBUG.
-
You can also reach out to your hosting support, they can help you disable this setting.
Let us know how it goes.
Thank you.
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables