We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi dear Amelia Support Team,
I wanted to buy the License for 3 websites annually.
But before this purchase I wanted to verify something about the licence's activation.
-> one of the three license will be for my website : no trouble as well !
-> one of the three licenses will be available : no trouble as well !
-> but I have a question for the last license for one of my clients : I project to install and to set up the Amelia Plugin, using this license. And after tests and set-up, if everything is ok, my client could buy the lifetime license on his own name...
My question : is that possible to use one license, and buy later a lifetime license, with a different intern Amelia Plugin Account, without loosing the set up made before ?
I explain more : if i install the Amelia plugin with MY license, and offer to my client to get the lifetime license : does the set-up stay in his Wordpress back-office ? (or did he loose all the set-up 😭).
As well I think I have the right answer, but I prefer to ask to Amelia Support Team 🎈
Thank you in advance
Emi
Hello Emilie,
Thank you for reaching out to us.
All settings are saved in the MySQL database on your hosting, so don't worry if you change your license nothing will be lost.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Have a nice day!
Kind Regards,
Stanislav Snagovskiy
[email protected]
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You can try wpDataTables add-ons before purchase on these sandbox sites:
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