Hi, Amos 

Thanks for reaching out to us.

Unfortunately, we can not basically go into an Event booking of a customer,  and just change the Event of the booking;

you would have to delete them as attendee from this Event; 

then they will get an email notification that they were removed from that event;

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then go to the other Event, and add them as attendees there - 

Then they will get another email notification that they are now booked for the "different Event".

Let me know if that makes sense, and if you have any questions, feedback, or suggestion to improve this functionality? Thank you

Hi, Amos 

I was not aware that you need all of this to go through WooCommerce, and to change the customer's Event booking from the back-end, that changes things.

That could be tricky, because from the back-end, we can not make bookings for WooCommerce ( at least as far as i am aware);

so i am not sure what will be the best way to handle this use-case scenario.

I will get some help from our senior 2nd level Team - as soon as they advise, we will report back.

We will be as quick as possible. Thank you for your patience.

Hi, Amos 

Sorry for the delay

1.

- We will still confirm what would happen exactly with the Woo order in the previous use-case that you asked, if we remove atendee from Event 1 ,  and add him to Event 2 from back-end;

2.

Regarding your question for rescheduling :

When customers use their Customer Panel on front-end, they can easily reschedule appointments from services.

Even if it's a Group appointment > if there is free space/capacity left for a certain time slot > they can just pick it, and they will be added as additional customer to this appointment.

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But on the back-end it's different, if you wish to reschedule for a customer, if it's a group appointment that already has customers in the time slot;  you would have to edit that appointment, and add this customer into it;

rather than editing his appointment, and picking another time.

So, if you do this, just to change time slot of customer's appointment, it must be a completely free time slot :

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Otherwise - if it's already a Group appointment >  then you have to cancel this one;   and go to the other Group appointment,  then add the customer there:

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But, this is for Services/Appointments.

When we work with Events > it can not be rescheduled, even by customers on front-end.

I just made a test, here is my customer on his panel - looking at tomorrows Event > he can only cancel it > then book a new Event :

Same as the back-end, as the customers are unable to reschedule Events > on the back-end, we can also only cancel the first Event > and book them for a new one.

Let me know if you have any questions regarding that. Thank you

Hi, Amos

Just following up regarding your question "How would that work with the order number in WooCommerce"  in situations when we cancel Event 1 , and add customer to Event 2 ;

Well, basically - every booking creates a unique WooCommerce order number in the database.  ( we are not able to "transfer" the order between Events - each booking has its own)

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The Woo orders will behave the way how you set them up in the Payments settings.

  If the Event is already paid for - the Woo order status will remain the same as it was during the moment of booking.

- In case if you need to refund them at any point > you would have to manually refund them ( we don't have any auto -refund feature yet);

- or you could simply keep the funds that the customer already paid for Event 1 ( if the prices are the same )  ,   and once you cancel Event 1 for them > add them as atendee in Event 2 ( when we book from back-end, Amelia won't even create a Woo order, it will just be recorded in Amelia as on-site)

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Only if the customer books Event 2 from front-end > then a new Woo order gets created ( it treats it as completely new booking);

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So as i mentioned, the main note is, from the back-end, currently we are unable to create Woo orders > Amelia would only create it as "on-site payment" booking > and it will not get stored in WooCommerce at all.  

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I hope i explained that clearly, but let me know if you have any questions. Thanks

Hi, Amos 

I can understand your disappointment - and we see that this is an important feature for you.

Just to clarify and to elaborate a bit more > a student in the Customer Panel can only cancel the Event > then they can book the new Event;

from the back-end, Admin/employee/manager  can cancel the Event, but  at the moment we are not able to make WooCommerce payments from the WordPress back-end.

This is the functionality of WordPress and WooCommerce combined with Amelia.

In Amelia we don't store any card details from users - for security reasons,  

so from the back-end, nobody is able to perform a card payment, we can only book as  "on-site".

And also, Amelia does not handle any payments - when we integrate WooCommerce,  

then WooCommerce completely takes over all the payment functionality.

But WooCommerce payment can not be triggered from WordPress back-end at the moment,

 you can only place the Cart/Checkout pages on the front-end,  this is why customers are able to pay through WooCommerce at the front-end.

So at the moment, our developers are not able to bypass this, since the limitation is coming from the way how payment integrations work - 

but we understand that for certain use-case scenarios this is important to achieve,  so they will do their absolute best to create a solution in the future that would allow to create WooCommerce orders from WP back-end. 

Please feel free to search through our feature suggestion page, 

 to see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, and as more people vote, the feature will move higher on the priority list.

You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates;

and our newsletter, so you're informed about new features, bug fixes, freebies, etc.

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Of course, please let us know if anything is not clear, and if you have any further questions.

Thank you