Hello Denis and Riccardo,

Thank you for reaching out to us.

We have passed this issue to our developers and this should be resolved for the next update, but there is no ETA at the moment.

Please let us know if you have any other questions.

Hello Ronny,

Thank you for clearing that up.

This is prioritized by our developers and hopefully that this will be implemented very soon.

Please let us know if you have any other questions.

Hello Maria

You can use another server by choosing Custom Font in Amelia/Customize section. You don't have to use Google Fonts.

You can also download the font pack and load them on your server, so the fonts load from your server directly. If you set the Custom Fonts, they will not be pulled from Google.

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The Customize 2.0:

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The Customize 1.0:

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You should add a URL to the .ttf font. For testing, I downloaded one of the fonts from here, added it to ../wp-content/uploads/fonts/ folder, and pasted the URL to the font, like this:

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This is what the form looks like after that:

Hope this helps.

If you have any more questions please open another ticket and we will gladly help you there.

We wish you all the best.

Have a nice day. 

Hello Maria and Martin.

We cannot replicate this behavior. We've loaded the Poppins font family in ../wp-content/uploads/fonts/ folder that we created on a live server:

This URL has been copied into Customize 2.0 under "Custom":

On the front-end, you can see that the font is being pulled from that location:

While "gstatic" returns 0 results:

Maria, the same applies to Booking Forms 1.0. Are you guys sure these fonts are coming from Amelia? If you are, can you please record your screen, showing us how you added the font to your website's server, and how you loaded them into Amelia?

Hey Maria.

I see you set .woff2 format. You should add a URL to the .ttf font.

I'll attach both Roboto and Poppins libraries (downloaded directly from Google Fonts), so you should be able to extract one of the fonts included in these zip files, upload them to your wp-content folder (it's advisable to create a separate folder for fonts), and then use the URL to .ttf in Amelia.

You're welcome, Maria, glad I could be of assistance.

Hey Martin.

You're doing something wrong. I can't say what without logging into your site, but something's not being done properly.

I used the sicher3 site, and checked the live server I used to send you the detailed instructions in one of my previous responses, and this is what I got:

So, it works just as it should.

Also, I checked the [ameliacatalog] shortcode as well (since that's the form you're using in another ticket):

And also the Customer Panel:

Are you sure you added .ttf fonts to Customize 1.0? Since, if you only added it to Customize 2.0 the font won't be applied to old forms (Amelia Catalog, Amelia Events, Customer, and Employee Panels).

Since the ticket you have with Marko is private, please provide us with wp-admin access credentials there, for the site you're having issues with, and we'll check it out.

Sure thing, Martin, I'll check out the other ticket and get back to you there.