I uninstalled Basic version of Amelia to get to Pro version, but I got a fatal error during uninstalling.
Now when I install again Amelia, with the new Pro code, I don't have the Pro functions (packages of services). It seems I'm still with Basic version.
I tried the code on another website and it works on this one.
Can you tell me how to uninstall totally Amelia please? (I checked the files and the database and I can't see anything concerning Amelia after th uninstall).
For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!
Hello,
I uninstalled Basic version of Amelia to get to Pro version, but I got a fatal error during uninstalling.
Now when I install again Amelia, with the new Pro code, I don't have the Pro functions (packages of services). It seems I'm still with Basic version.
I tried the code on another website and it works on this one.
Can you tell me how to uninstall totally Amelia please? (I checked the files and the database and I can't see anything concerning Amelia after th uninstall).
Thanks
You told me in private ticket that you could see the function with the admin account I created for you, I tried but it does'nt work.
Hello,
Thank you for reaching out to us.
I can see that this is a duplicate ticket, and we already covered this topic in another ticket:
https://tmsplugins.ticksy.com/ticket/3110053/
For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!
Thank you for your understanding!
Kind Regards,
Marko Davidovic marko.davidovic@tms-outsource.com
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