We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
%appointment_price% shows correctly when multiple people on the same booking (ie: 2 @ $80) shows up at $160 for APPROVED APPOINTMENT Notifications.
It shows as $80 for PENDING NOTIFICATIONS and GOOGLE CALENDER INTEGRATION. The %appointment_price% should be $160.
Please advise.
Hello David,
I'm afraid that we didn't quite get what the issue is exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? Or even better a short video so that we can take a closer look at the issue?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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OK, let's say someone books an appointment for 2 people at $80/each.
When I send the pending notification (https://www.screencast.com/t/IT2t2fMC) the %appointment_price% field CORRECTLY shows $160
After I approve the sale and the system sends the approved notification (https://www.screencast.com/t/zDJHMBvEDj8) the %appointment_price% field INCORRECTLY shows $80.
You will also notice the %custom_field_5% is missing in the Approved notification
Hello David,
Thank you for clearing that up.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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I have multiple tickets open and you change the password after I send you access. You should already have access to my site. Here is the last user I created for you...
https://flyingladytours.com/wp-admin
un: tms-amelia
pw: Zv$mDagOH^eV&tXpXlSEuAI1
Hello David,
I tested it out from the back-end and the %appointment_price% placeholder displays the same price for both pending and approved notifications.
Can you please check this from your end and let us know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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You are looking at the emails. The problem is with the SMS notifications. If you notice my attached screenshots show that the PENDING notification shows 2 people and correctly calculates to $160. The APPROVED notification does not show "2 people" and shows the prices as $80.
See here in the history I pulled from your plugin:
https://www.screencast.com/t/E2tODpR22CSG
Hello David,
Thank you for clearing that up.
Has the log-in password been changed as I can no longer log into the back-end?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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I'm trying to use the same username for you guys but you keep changing the password. Please check the other tickets or try your regular passwords. This is frustrating. Please advise.
Hello David,
Thank you for clearing that up.
We performed a check with the other agents and actually, we do not have access to the email that was used to create a WordPress user; thus, we cannot change the password.
Could you please provide us with the admin credentials once again and we will make sure that we note them for future use so we can log in and perform checks if needed?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello David,
Thank you for providing us with the credentials.
We have performed checks and we have noted that this is a bug and the fix will be applied in one of the future updates, but there is no ETA at the moment.
Please let us know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables