We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have created table from excel file , the table shows in the front end but when I'm tring to edit the table settings from the back end it just keep loading nothing is shown and I cant edit the table
I've tried all posible
attached is a screen shot of tables i created from excel but not able to edit or open the settings!
Hello Mohammed.
Can you please try importing this table into our sandbox site (sandbox.wpdatatables.com/wp-admin/) and see if it behaves the same in there?
If not, you most likely have a conflict with some other plugin or the theme that's currently active.
If you face the same issue there, could you zip the file and send it to us, so we can check it out?
Please note that this is a public ticket, so if your file contains some sensitive info, please make sure to enable the PRIVATE response.
Kind Regards,
Aleksandar Vuković
[email protected]
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Hello Mohammed,
Thank you for the credentials.
Unfortunately, I cannot access the wpDataTables plugin with the user that you provided me with.
Can you please update the permissions so I can perform checks and provide you with an update?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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Hello Mohammed,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
I have passed this issue to our level 2 team and will provide you with an update as soon as possible.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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Hello Mohammed,
Here is an update.
Turns out the issue was with the Forminator forms integration, as we have now installed Forminator and it should work now, please let us know if it does or does not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables