Hi, we installed 5.2 with the new WhatsApp integration yesterday and no EMAIL notifications are sent out anymore. We can also not send Test Emails in the Notifications area of Amelia. This seems to happen once you click on the new WhatsApp integration and look around. If you only install 5.2, the issues does not occur.
Where can I download version 5.1 again until this issue is resolved since we need to get this up and running for our customers asap.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
I investigated the issue further and found that the SMTP settings have been changed by something and therefore the mailing did not work anymore. After correcting the settings, it works fine again.
I tried to reproduce the issue on other customer sites and cannot confirm that it is caused by the 5.2 update and the WhatsApp integration.
Meaning: thanks a lot for your support. This issue can be closed. :)
Hi, we installed 5.2 with the new WhatsApp integration yesterday and no EMAIL notifications are sent out anymore. We can also not send Test Emails in the Notifications area of Amelia. This seems to happen once you click on the new WhatsApp integration and look around. If you only install 5.2, the issues does not occur.
Where can I download version 5.1 again until this issue is resolved since we need to get this up and running for our customers asap.
Thanks a lot,
Steffi
Hello Steffi,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hi Uroš,
I investigated the issue further and found that the SMTP settings have been changed by something and therefore the mailing did not work anymore. After correcting the settings, it works fine again.
I tried to reproduce the issue on other customer sites and cannot confirm that it is caused by the 5.2 update and the WhatsApp integration.
Meaning: thanks a lot for your support. This issue can be closed. :)
Best regards
Steffi
Hello Steffi,
Glad to hear that you managed to resolve this issue, please let us know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables