We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3106404
TimeSlots
Closed

Comments

  • Lisa started the conversation
    August 18, 2022 at 8:22am

    Hi,

    I downloaded Amelia today and already set up my first service, but i can only book that service for a certain amount of time. I want too give customers the freedom to choose duation time of that service though. So I am renting out wellnesssuites to customers and want them to choose if they want to stay 2 hrs or 4 or 6. Hoow can I set that up?

  •  1,696
    Uroš replied
    August 19, 2022 at 7:04pm

    Hello Lisa,

    Thank you for reaching out to us.

    All time slots are predefined, based on the service duration. There's no option for customers to choose the duration. 

    However, there are two options that work for some use-cases. You can make different services, for example, '1-hour service', '3-hour service' and so on. 

    The other option is to make one service and add Extras to it, you can make '30 minutes Extras', '1-hour Extras', and so on so that a customer can add them when booking an appointment. Extras are adding duration to the appointment, but you can also define the price and the quantity for extra if you want.

    For example, I am the customer and I am choosing the service that lasts an hour, I am adding 3 x Extras of 30 minutes and I am actually booking the appointment that lasts 2.5h.

    Hope this helps and let me know if you have other questions.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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