We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have Amelia setup to popup for each of my employees/ When I go to select a service, the popup disappears, making it not possible to complete a booking.
https://www.joliemusique.com/directory/griffith-gentilcore/
Hello Roxane,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Roxane,
Since the booking form is displayed when I am logged in as an admin, there is some security measure that blocks out the Amelia booking form from being displayed when you are not logged in.
Can you please contact your hosting provider and they should be able to assist you with this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello,
We spoke with Elementor who is looking into an issue with their newer container boxes. Since The popup code is in a container on the page so that may be what is causing the issue.
Sounds like this person might be experiencing the same issue? https://tmsplugins.ticksy.com//ticket/3087393/
Hello again,
There may be a compatibility issue with Elementor and the new version of amelia. On top of the disappearing issues we are having, pages that use Amelia are not loading with Elementor. This is fixed when turning off the amelia plugin. Elementor has confirmed this is the case.
Hello Roxane,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
I have passed this issue to our level 2 support team and we will provide you with an update as soon as we have one.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Roxane,
We found out what the issue was, the "Prevent closing on overlay" option was not enabled.
Please test it out now and let us know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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It does work. Thank you. Where do I find this setting though?
Hello Roxane,
This setting is on the popup settings menu.
Please let me know if you need further assistance.
Kind Regards,
Uros Jovanovic
[email protected]
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Also, How do we display the 2.0 booking form in the popup?
Hello Roxane,
For that purpose, you need to change the shortcode you use for the popup from [ameliabooking] to[ameliastepbooking].
Please let us know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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That's what I thought. I did that and it is still showing the 1.0 form.
This is the shortcode I used: [ameliastepbooking employee=16 trigger=amelia-button-id]
So sorry, I can't seem to find the popup setting.
Disregard this comment. I was able to find it. I still need help with the previous issue though.
Hello Roxane,
Can you please let me know what the name of that popup template is and I will assist you with this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Each teacher has their own popup according to their Amelia ID. The popup for Griffith is Amelia14.
It looks like we were able to get it working. Thank you for your help!
Hello Roxane,
Glad to hear that the issue has been resolved.
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables