Hi, Joseph 

Sorry for the delay

- I can see what you mean, as soon as i hit the popup button, the issue manifested itself.

But something curious happened, by accident.  As i open the developer console of the Chrome browser;

 if i just slightly expand the browser console upwards > the issue stops, quite odd - as if it has something to do with window size.

Here is a video of the behaviour, as attachment.

I am passing this to our QA Team, they might  have an advise, what's the best way to tackle this issue.

-  As soon as they advise, i will report back.

Could you perhaps try something in the meantime;

It is possible that this is some kind of a conflict between Amelia and another plugin on your site, or the current theme.

Can you please change the theme and see if the issue is resolved? 

If not, then please deactivate all other plugins except for our plugin, 

purge all cache of the site, then refresh the page where the issue is, and see if the issue stops. 

If it does, then start activating other plugins one by one, and after each activation refresh the page to see if the issue comes back. 

Once it does reoccur, you will have found the plugin causing the issue.

-

Please let me know if you isolated a possible conflict;

If not, i can take a remote look for you.

-

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

-

Thank you

Hi, Joseph

And i forgot to ask - do you have the latest Amelia version, 5.2 ?

If not, please update your plugin - since we had a small bug with Elementor's latest version - but our devs have implemented a fix, so I'm thinking it might be related to that.

This is a screenshot from our ChangeLog patch notes :

Updating the plugin to the latest version

Let me know if that helped. Thank you

Hello Joseph,

Thank you for clearing that up.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hey Joseph

If you opted out from using the popup, there's no need for us to log into your site, but if you still want us to check it out, can you create a page that's not available to the public and send it to us, so we can check it out? On that page, you could include the Elementor popup (just tell us what it's called), and we'll see what we can do.

What I see on your booking page is a step-by-step form with 12 services available:

The form itself works pretty fast, and I haven't noticed any slowness. You can use different shortcodes, though, that would be filtered, like:

[ameliastepbooking category=1]

[ameliastepbooking category=2]

[ameliastepbooking category=3]

But that will also load the form 3 times, which could result in longer loading times of the same page. Maybe if you could create 3 different pages for each category, and then add 3 buttons on your home page, so your users know what they're booking straight away.

Hi, Joseph

Sorry about the waiting time.

- We can see what you mean, so at the moment on the home page, you made these three buttons to load three different variations of the Pop Ups for different Packages :

So if a user clicks on "Sedan",  "Suv & Trucks", or "7 Seater"  > then that element/section changes into different 3 buttons > each with its own pop-up, that holds a shortcode for a specific Package on each button...

-

If i understand, the ideal goal for you would be to create one Form  -   but  for this to be pre-filled differently/dynamically for users when they click a button?

- At the moment, our shortcodes are only fixed, we can not make any conditional/dynamic logic for them.

So, we can only make one shortcode per button > and you can only pre-fil it with fixed selection,

such as 

[ameliastepbooking category=1] if you want to show only the services from a category with ID 1,

or

[ameliastepbooking service=1]  if you want to show the booking form for the service with ID 1.

-

But maybe i misunderstood, could you elaborate a bit more on what you meant by having one form on the homepage where you would pre-fil the category / or service for the user when they click a button?

Thank you

Hi, Joseph 

Sorry for the delayed response from me.

Yes, it is like this at the moment, but our developers love good suggestions, and i truly believe this would be absolutely awesome if they can make something like that soon.

I know they will do their best.  I will pass a note for their attention, but it will be great if you can add a suggestion from your end;

Please feel free to search through our feature suggestion page, 

 to see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, and as more people vote, the feature will move higher on the priority list.

You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates;

and our newsletter, so you're informed about new features, bug fixes, freebies, etc.