We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Support,
during our final touches, I've faced a feature, what we do not want to have / use:
After booking an appointment, the user recieves an email about setting a password on WP's backend. We would'nt like to send these emails out, because the backend is not a surface, what we would like to show to clients (it has no potential in it). We would like them to use the Amelia's customer panel...
Do you have any good method or solution for this please?
Greetings,
Róbert
Hello Robert,
Thank you for purchasing our product, and for reaching out to us.
When the Automatically create Amelia Customer user option is turned on, you have a description of the option - if you enable this option every time a new customer schedules the appointment he will get the Amelia Customer user role and automatic email with login details.
When this option is turned on and when the customer first makes an appointment, he will receive that mail.
That mail is sent by WordPress automatically when a WordPress user is created with that email. This happens and it would be the same with any plugin.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
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Dear Marko,
thank you for your reply! I'll do the modifications then based on your information!
Greetings,
Robert
Hello Robert,
Please do that and let us know how it goes.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables