We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
Can I disable the registration email a customer gets when I add them?
And then...when I add a customer in the back end, it "creates" a profile for them and I can't use that email address more than once. But, making a booking in the front, I can use the same email address plenty of times and it creates a new customer in the back end each time.
Hello,
Thank you for purchasing our product, and for reaching out to us.
When the Automatically create Amelia Customer user option is turned on, you have a description of the option - if you enable this option every time a new customer schedules the appointment he will get the Amelia Customer user role and automatic email with login details.
When this option is turned on and when the customer first makes an appointment, he will receive that mail.
That mail is sent by WordPress automatically when a WordPress user is created with that email. This happens and it would be the same with any plugin.
Hope this helps.
As for adding the new customer the same mail on the back, unfortunately, currently, this feature is not built-in in Amelia, this can be done only on the front-end.
I'll kindly ask you to add it as a feature suggestion on this page.
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
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