Hello Julia,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside' as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Julia,

Thank you for reaching out to us.

Unfortunately, I could not find the email with the login information.

Are you referring to the calendar in the Amelia/Appointments page?

In the clients tab backsatge: is there a way to see more than 9 clients per page?

For this purpose, you can configure the "Default items per page" option on the Amelia/Settings/General settings page.

Please let me know if this worked for you.

Hello Julia,

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

Apologies for the additional question, but I cannot figure out if you are referring to the Calendar in the back-end or the calendar in the booking form.

Looking forward to your reply.

Hello Julia,

We have a plan to optimize the calendar in the back end, but there is no ETA at the moment.

Please let us know if you have any other questions.

Hello Julia,

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

Yes, you can achieve this with Amelia. When you offer group classes you need to enable the option "Allow booking below minimum capacity" in Amelia/settings/appointment settings. When this is enabled, multiple customers will be able to book the same time slot, without having to fill in the minimum capacity. 

Hope this helps.

Hi, Julia 

Sorry for the delay

We will cover the questions now, but for the future, please be advised :

When you have questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. Our policy is to have one issue or question per ticket because of the reasons that are described already.

Thank you for understanding.

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1.

This way of using the Google Calendar sync is still not created > this functionality is working by accident, since the Google is synchronized with employees >

 then somehow when we delete one appointment in Amelia, it disappears on the Calendar;

but at this time we don't have a way to make deleting multiple at same time > while reflecting the deletion on Google Calendar.

But this is a very good idea for a feature, i like it - so we will pass the suggestion for our developers.

Please feel free to search through our feature suggestion page, 

 to see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, and as more people vote, the feature will move higher on the priority list.

You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates;

and our newsletter, so you're informed about new features, bug fixes, freebies, etc.

2.

We are unable to replicate this issue > on our testing sites,  if we create an approved appointment > then cancel it,

wait for the Calendar Event to disappear;

then we approve it again  >  it appears again in the Calendar. I am attaching a Video recording so you can see how it works on our Test Site.

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It might be a specific issue for your site.

With your permission, we can make a little test on your site :

Add a Test employee, connected to our Calendar , add a free Test booking > make an appointment,

then cancel it, wait a bit  >  and approve it again > to see if we can inspect the issue.

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Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

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It would be good if you can also make a screen recording for us, to show how that issue looks from your end.