We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
We've set up two Events on our website. Each event (one is on 8th October) have 3 ticket types and there are 5 spaces available for each when we set the event up.
One of the ticket types (called Grades 2-4) is SOLD OUT, and shows as 0 spaces available. But you are still able to book this ticket? Surely, you shouldn't be able to? Is there something set up wrong here?
Also, another question. Can I set it up so that the same person can buy 1 ticket (Young Dogs say) and 1 more ticket (Grades 2-4 for example) in the same transaction? It only seems to let people by 1 ticket type at a time.
Many thanks for your help,
Matt
Hello Matt,
Thank you for reaching out to us.
You have two options, you can define exactly how many tickets are available for a certain category
And you can also set the maximum allowed spots
If the maximum allowed spots are set to 15, for example, customers will be able to book all 15 tickets in one category if they want.
Also, customers can buy as many tickets as they need
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
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