We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3101971
Cron / SMS
Closed

Comments

  • Kyle Smith started the conversation

    I've got a cronjob running in cPanel for automatic SMS reminders, the command is:

    /usr/local/bin/php /home/appletre/public_html/wolverhampton/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send

    However, I've had an error email to confirm the cron didn't run, the error was:

    Could not open input file: /home/appletre/public_html/wolverhampton/wp-admin/admin-ajax.php?action=wpamelia_api

    Any idea how to fix it? Thanks

  •  111
    Stanislav replied

    Hello Kyle,

    Thank you for reaching out to us.

    I can't say if the cron is configured correctly since, depending on the server, there are different configurations for it, which you can contact your hosting provider about, or you can check out one of the solutions for it on this link.

    The command that has to be added can be found on the “Notifications” page when notification that requires scheduling is active. You can recognize these notifications by the clock icon next to the notification name. Copy command and paste it in the cron file. The command looks like this:

    */15 * * * * https://yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send

    If you are not familiar with this you can use plugin WP Crontrol for creating cronjob.

    In the Tools -> Cron Events admin panel, 

    5870820090.png

    click on the “Add PHP Cron Event” tab underneath the cron event table. 

    2764191073.png

    In the form that appears, enter the schedule and next run time in the boxes. The event schedule is how often your event will be executed. In the “PHP code” area, enter the PHP code that should be run when your cron event is executed. Please insert this:

    file_get_contents("https://yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send");

    You don’t need to provide the PHP opening tag (<?php).

    6717743478.png

    Please replace "https://yourwebsite.com" with your real web address.

    If you don’t see a good interval, then add one in the Settings -> Cron Schedules admin panel or click on link "Manage Cron Schedules". You will find example how you can make custom interval inserting:

    • Interval name
    • Interval(in seconds)
    • Display name
    6861925456.png

    and click "Add Cron Schedules" and it will be added.

    6847038953.png

    When you made custom interval you need to go back to  Tools -> Cron Events admin panel and click on the “Add PHP Cron Event” tab underneath the cron event table where you will insert that custom interval and all other field that are described above. After clicking on "Add PHP Cron Event" it will be added on Event table and you are done.

    8850513929.png

    Let us know if it helps, please.

    Look forward to your reply.

    Have a nice day!

    Kind Regards, 

    Stanislav Snagovskiy
    [email protected]

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