We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
After selecting a service and clicking Continue, the Date and Time slots do not display for the customer to select.
Hello David,
Thank you for reaching out to us.
The issue could be that you use the old form and the new form on the same page. The old forms use vue2 and the new forms use vue3, and for this reason old and new booking forms cannot be used on the same page for now.
You need to separate them and place them on different pages and purge the cache after that and everything will work as it should. We know it's not an ideal solution, but for now, you have to separate them or use the old forms together on the same page until all the new forms are released.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello - can you 100% confirm that calendars cannot be mixed, you cannot have V1 and V2 on same page?
Because of this ticket - https://tmsplugins.ticksy.com/ticket/3097665/ - I am forced to use both V1 and V2 calendars and I currently have them on the same page and everything seems to be working, although page is not yet public.
Thanks
Hello David,
No one can ever guarantee 100% anything, but we have had several cases where removing the old form or the new one solved the issue. Vue 2 and Vue 3 do not work well together and every client who removed one form from the page and cleared the cache reported to us that the issue was resolved.
You can also try to remove one form and purge the cache from the site and let us know if that solved the issue for you as well as for other clients.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables