We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there, maybe I haven't seen it yet but is it possible to send all notifications to the same e-mail, independently of the assistant?
Let's say my client has two assistants but he only has one main e-mail for all bookings, so none of the assistants have their own e-mails. I've seen that for starters I cannot put the same e-mail for both assistants, is it possible to override it?
worst scenario case, is it possible to send the bookings to two different e-mails? this way at least I could send it to the main booking e-mail as well.
Ok never mind, my bad, I didn't see the option before! You can close the ticket
Hello Eduardo,
Thank you for reaching out to us.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
We are glad to hear that everything has been resolved and that everything is working as it should.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
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