It has been two months since I first reported major issues with Amelia which took place immediately after the last upgrade. I raised x7 incidents all of which have been closed. When will we have a stable upgrade to fix all the reported issues ?
I checked in the system and we see that all tickets have been answered. Now we have the 5.1 version which contains a lot of fixes and we are sending it to you in an attachment. I don't know what you reported in the past, but we are working every day to improve Amelia and solve various issues. Most of them have been solved at this point, while some fixes require more time and probably will be solved in one of the next updates but we can not make any promises at this moment.
We are sending you the latest version of Amelia in the attachment and a short instruction on how to update Amelia to the latest version.
Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled.
Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.
When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.
Hope this helps.
If you have any more questions please open another ticket and we will gladly help you there.
Good afternoon
It has been two months since I first reported major issues with Amelia which took place immediately after the last upgrade. I raised x7 incidents all of which have been closed. When will we have a stable upgrade to fix all the reported issues ?
Hello Mariano,
Thank you for reaching out to us.
I checked in the system and we see that all tickets have been answered. Now we have the 5.1 version which contains a lot of fixes and we are sending it to you in an attachment. I don't know what you reported in the past, but we are working every day to improve Amelia and solve various issues. Most of them have been solved at this point, while some fixes require more time and probably will be solved in one of the next updates but we can not make any promises at this moment.
We are sending you the latest version of Amelia in the attachment and a short instruction on how to update Amelia to the latest version.
Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled.
Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.
When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.
Hope this helps.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
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