Hi, Caryle 

Sorry for the delay

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We are sorry to see that you are having such difficulty with our plugin.

If we can help in any way, please elaborate on what kind of issue it is - and we will advise if it's possible to achieve with our plugin.

But if you wish to go through with the refund, we completely understand.

Here is the quickest way to get a refund :

Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request for:

If you don't see it, that means that the 15-day money-back guarantee period ended, and as per our refund policies (Amelia Refund Policy, wpDataTables Refund Policy), you're no longer eligible for a refund. After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:

That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.

Hi, Caryle 

Sorry for the delay

It seems that perhaps the license somehow already got cancelled; but i passed all the details to my manager - he will check what happened, and we will help you out.

I will report back as quick as possible again. Thank you for your patience.

Hi, Caryle 

I got confirmation. My manager has manually refunded you.

You will get the funds in the next couple of business days.

Let us know if you need anything else ; or if you return to us as a user - don't hesitate to reach out for our support.

All the best